Privacy policy

At Gardivo, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.gardivo.co.uk, make a purchase, contact us, or use our services.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. About Gardivo

Gardivo is a UK-based online retailer offering handmade garden products.

Business Name: Gardivo

Website: www.gardivo.co.uk

Email: contact@gardivo.co.uk

Phone: +44 7882 522895

Business Address:

55 Montague Road

London, W7 3PG

United Kingdom

Business Hours:

Monday – Friday: 9:00 AM – 6:00 PM

Saturday & Sunday: Closed

2. Information We Collect

When you visit our website or place an order, we may collect the following information:

Personal Information

Full name
Billing address
Shipping address
Email address
Telephone number
Order details
Communication with our customer support team

Payment Information

Payments are processed securely by trusted payment providers. Gardivo does not store your full credit or debit card details.

Automatically Collected Information

When you browse our website, we may automatically collect:

IP address
Browser type
Device information
Operating system
Time zone
Pages viewed
Products viewed
Website activity
Cookies and similar technologies

3. How We Use Your Information

We use your information to:

Process and fulfil your orders
Deliver products to your address
Send order confirmations and shipping updates
Respond to enquiries and customer support requests
Improve our website and shopping experience
Prevent fraud and enhance website security
Comply with legal and regulatory obligations
Analyse website performance and customer behaviour

We only collect information necessary to provide our products and services.

4. Shopify

Our online store is hosted on Shopify, which provides the e-commerce platform that enables us to sell our products securely online.

Your data may be stored through Shopify's secure servers, databases, and applications protected by industry-standard security measures.

For more information about how Shopify processes personal information, please review Shopify's Privacy Policy.

5. Payments

We accept payments through secure payment providers.

Payment transactions are encrypted using Secure Socket Layer (SSL) technology and processed in accordance with Payment Card Industry (PCI DSS) standards.

Gardivo does not have access to or store your complete payment card information.

6. Cookies

Our website uses cookies and similar technologies to provide essential website functionality and improve your shopping experience.

Cookies may be used to:

Remember your shopping cart
Save your preferences
Improve website performance
Measure website traffic
Understand how visitors use our website
Support security and fraud prevention

You may manage or disable cookies through your browser settings. Some website features may not function correctly if cookies are disabled.

7. Sharing Your Information

We never sell your personal information.

We may share your information only when necessary with trusted service providers, including:

Payment providers
Delivery and courier companies
Website hosting providers
Analytics providers
Fraud prevention services
Government or legal authorities where required by law

These providers receive only the information necessary to perform their services.

8. Marketing Communications

If you choose to subscribe to our newsletter or marketing communications, we may occasionally send you:

New product announcements
Promotions
Special offers
Company news

You may unsubscribe at any time using the unsubscribe link in our emails or by contacting us directly.

9. Data Retention

We retain your personal information only for as long as necessary to:

Complete your orders
Meet legal and accounting requirements
Resolve disputes
Prevent fraud
Enforce our agreements

When your information is no longer required, it will be securely deleted or anonymised where appropriate.

10. Data Security

We take reasonable technical and organisational measures to protect your personal information from:

Unauthorised access
Loss
Misuse
Alteration
Disclosure

While no online service can guarantee absolute security, we continually work to maintain a secure shopping environment.

11. Your Rights

Under applicable UK data protection laws, you may have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of your information where applicable
Object to certain processing activities
Request a copy of your personal data
Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details below.

12. Third-Party Services

Our website may include links to third-party websites or services.

We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing personal information.

13. Children's Privacy

Our website is intended for individuals aged 18 and over.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take appropriate steps to remove it.