Refund policy

Effective Date: July 18, 2026

At Gardivo, customer satisfaction is important to us. We take great care in crafting and inspecting every handmade garden product before it leaves our workshop.

If you are not completely satisfied with your purchase, this Refund & Returns Policy explains your rights and the conditions for returning products purchased from www.gardivo.co.uk.

1. Return Eligibility

You may request a return within 30 calendar days of receiving your order.

To be eligible for a return, the item must:

Be unused and in its original condition.
Be returned with all original packaging where reasonably possible.
Include any accessories or parts supplied with the product.
Be accompanied by proof of purchase or your order number.

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items cannot be returned unless they are faulty, damaged, or not as described:

Personalised or custom-made products.
Products made to your specific requirements.
Gift cards.
Clearance or final sale items (where stated at the time of purchase).
Products damaged due to misuse, neglect, improper assembly, or normal wear and tear.

3. How to Request a Return

To begin a return, please contact our customer support team before sending any item back.

Please include:

Your order number.
Your full name.
The reason for the return.
Photographs if the item is damaged or incorrect.

Contact Details

Email: contact@gardivo.co.uk

Phone: +44 7882 522895

Our team will provide you with return instructions.

Please do not return products without contacting us first.

4. Return Shipping

If the return is due to:

Change of Mind

The customer is responsible for the cost of returning the item.

We recommend using a tracked delivery service, as Gardivo cannot be responsible for items lost during return transit.

Incorrect, Faulty or Damaged Items

If your order arrives:

Damaged during delivery,
Faulty,
Defective, or
Incorrect due to our error,

Gardivo will arrange an appropriate solution, which may include:

A replacement,
A repair (where appropriate), or
A full refund.

Where the return is approved due to our error, we will also cover the reasonable cost of return shipping.

5. Damaged or Incorrect Orders

Please inspect your order as soon as it arrives.

If your order is damaged, incomplete, or incorrect, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

Your order number.
A description of the issue.
Clear photographs of the product.
Photographs of the packaging.

We will investigate and work to resolve the matter as quickly as possible.

6. Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If your return is approved, your refund will be processed to your original payment method.

Refunds are generally processed within 7 business days after approval.

Please note that your bank or card provider may require additional processing time before the funds appear in your account.

7. Exchanges

We replace items only if they are:

Faulty,
Damaged,
Defective, or
Incorrectly supplied.

If you require an exchange, please contact us with your order details, and we will assist you.

8. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible.

If your order has not yet been dispatched, we will make every reasonable effort to cancel it and issue a full refund.

If your order has already been dispatched, you may need to follow our standard return procedure.

9. Handmade Products

Each Gardivo product is handmade with care.

Natural variations in:

Wood grain,
Colour,
Texture,
Finish,
Size,

are part of the unique character of handmade products and are not considered manufacturing defects.

10. Consumer Rights

Nothing in this Refund & Returns Policy affects your statutory rights under the Consumer Rights Act 2015 or any other applicable UK consumer protection legislation.

If your product is faulty, not as described, or unfit for purpose, you may be entitled to additional legal remedies.