Terms of service

Effective Date: July 18, 2026

Welcome to Gardivo. These Terms of Service ("Terms") govern your access to and use of www.gardivo.co.uk, including all products, services, content, and purchases made through our website.

By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website.

1. Business Information

Gardivo is a UK-based online retailer specialising in handcrafted garden products.

Business Name: Gardivo

Website: www.gardivo.co.uk

Email: contact@gardivo.co.uk

Phone: +44 7882 522895

Business Address:

55 Montague Road

London

W7 3PG

United Kingdom

Business Hours

Monday – Friday: 9:00 AM – 6:00 PM

Saturday & Sunday: Closed

2. Use of Our Website

By using this website, you confirm that:

You are at least 18 years of age or have permission from a parent or legal guardian.
The information you provide is accurate, complete, and up to date.
You will use this website only for lawful purposes.
You will not misuse, interfere with, or attempt to compromise the security or operation of our website.

We reserve the right to suspend or refuse access to users who violate these Terms.

3. Our Products

Gardivo designs and sells handmade garden products.

Due to the handcrafted nature of our products, slight variations in wood grain, colour, finish, texture, dimensions, and appearance are normal and make each item unique. These variations are not considered manufacturing defects.

We make every reasonable effort to ensure that product descriptions, photographs, dimensions, and specifications are accurate. However, colours may appear differently depending on your screen or device settings.

4. Pricing

All prices displayed on our website are shown in British Pounds Sterling (£ GBP).

Prices include VAT where applicable unless otherwise stated.

We reserve the right to update prices, promotions, or product availability at any time without prior notice.

If a pricing error occurs, we reserve the right to cancel the affected order. If payment has already been made, a full refund will be issued.

5. Orders

Submitting an order does not automatically create a binding contract.

Once your order has been placed, you will receive an order confirmation email acknowledging receipt of your order.

Your order is accepted only when it has been processed and dispatched.

Gardivo reserves the right to refuse or cancel orders where:

Payment cannot be verified.
Incorrect pricing or product information has been published.
Products become unavailable.
Fraudulent or suspicious activity is suspected.
The order cannot reasonably be fulfilled.

If we cancel an order after payment has been received, you will receive a full refund.

6. Payments

We accept major secure payment methods available during checkout, including:

Visa
Mastercard
American Express
Apple Pay
Google Pay
Shop Pay
Other secure payment methods offered at checkout

All payment transactions are encrypted and processed securely through trusted payment providers.

Gardivo never stores your complete payment card information.

7. Shipping

We currently deliver within the United Kingdom only.

Orders are normally processed within 1–2 business days.

Estimated delivery time is 4–8 business days, depending on your location and courier services.

Delivery estimates are provided for guidance only and are not guaranteed.

Orders are dispatched Monday to Friday, excluding public holidays.

Further information is available in our Shipping Policy.

8. Returns and Refunds

If you are not completely satisfied with your purchase, you may request a return in accordance with our Refund & Returns Policy.

Returned items must meet the conditions outlined in that policy.

Approved refunds will be issued using the original payment method.

Nothing in these Terms affects your statutory rights under UK consumer protection laws.

9. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

If your order has not yet been dispatched, we will make every reasonable effort to cancel it.

Orders that have already been dispatched may need to be returned in accordance with our Returns Policy.

10. Product Availability

Although we aim to maintain accurate stock levels, product availability cannot always be guaranteed.

If an item becomes unavailable after your purchase, we will contact you promptly to offer:

A full refund, or
An alternative product where appropriate.

11. Intellectual Property

All content published on this website, including but not limited to:

Logos
Product photographs
Product descriptions
Graphics
Website design
Text
Icons
Branding

is the property of Gardivo or its licensors and is protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used without our prior written permission.

12. Acceptable Use

You agree not to:

Use our website for unlawful purposes.
Attempt to gain unauthorised access to our systems.
Distribute malicious software or harmful code.
Copy or misuse website content.
Submit false, misleading, or fraudulent information.
Interfere with the operation or security of the website.

Any misuse may result in restricted access and, where appropriate, legal action.

13. Limitation of Liability

To the fullest extent permitted by law, Gardivo shall not be liable for indirect, incidental, consequential, or special damages arising from:

The use of this website.
Delays in delivery.
Temporary website interruptions.
Loss of profits or business opportunities.

Nothing in these Terms excludes liability that cannot legally be excluded under the laws of England and Wales, including liability for death or personal injury caused by negligence or for fraud.

14. Website Availability

We work to keep our website available at all times; however, uninterrupted access cannot be guaranteed.

We may temporarily suspend access to perform maintenance, upgrades, security improvements, or technical updates without prior notice.

15. Privacy

Your use of our website is also governed by our Privacy Policy.

By using our website, you acknowledge that your personal information will be processed in accordance with that policy.

16. Third-Party Links

Our website may contain links to third-party websites for your convenience.

Gardivo is not responsible for the content, policies, products, or services provided by third-party websites.

Accessing third-party websites is at your own risk.

17. Force Majeure

Gardivo shall not be responsible for delays or failures to perform its obligations where such delays result from events beyond our reasonable control, including but not limited to:

Natural disasters
Severe weather
Industrial disputes
Government actions
Public health emergencies
Power failures
Internet or telecommunications outages
Courier service disruptions

18. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our business, legal requirements, or website functionality.

The latest version will always be published on this page with the updated effective date.

Continued use of our website after any changes constitutes acceptance of the revised Terms.

19. Governing Law

These Terms of Service are governed by the laws of England and Wales.

Any dispute arising from the use of this website or purchases made through Gardivo shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless applicable consumer protection law provides otherwise.