Shipping policy

Effective Date: July 18, 2026

At Gardivo, we take pride in crafting high-quality handmade garden products and delivering them safely to our customers throughout the United Kingdom. This Shipping Policy explains how we process, dispatch, and deliver your order.

By placing an order with Gardivo, you agree to the terms outlined below.

Shipping Locations

Gardivo currently ships within the United Kingdom only.

We deliver to:

England
Scotland
Wales
Northern Ireland

At this time, we do not offer international shipping.

Shipping Cost

Free Standard Shipping is available on all orders within the United Kingdom.

There are no hidden shipping charges or additional delivery fees applied during checkout unless otherwise stated.

Order Processing

All products are carefully prepared before dispatch.

Processing Time:

1–2 Business Days

Orders are processed during our normal business hours:

Monday – Friday

9:00 AM – 6:00 PM (UK Time)

Orders are not processed on:

Saturdays
Sundays
UK Public Holidays

Order Cut-Off Time

Orders placed before 5:00 PM (UK Time) on a business day will normally begin processing the same day.

Orders received after the daily cut-off time, during weekends, or on public holidays will begin processing on the next business day.

Delivery Time

Once dispatched, estimated delivery is:

3–6 Business Days

Total estimated delivery time is therefore:

4–8 Business Days

Please note that delivery times are estimates and may vary depending on your location, weather conditions, courier operations, or periods of exceptionally high demand.

Delivery Partners

To provide reliable delivery throughout the United Kingdom, Gardivo may use trusted courier services, including:

Royal Mail
DPD
Evri
DHL
UPS

The courier selected may vary depending on the size, weight, and destination of your order.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email.

Where tracking is available, your email will include a tracking number and instructions for monitoring your delivery.

If you do not receive your shipping confirmation within the expected processing time, please contact us.

Delivery Address

Please ensure your delivery address is complete and accurate before placing your order.

Gardivo cannot be held responsible for delays or additional delivery costs resulting from incorrect or incomplete shipping information provided by the customer.

If you notice an error after placing your order, please contact us immediately. We will do our best to update your address before your order is dispatched.

Failed Deliveries

If a delivery cannot be completed due to:

An incorrect address
Failure to collect a parcel
Multiple unsuccessful delivery attempts
Refusal of delivery

the parcel may be returned to us.

Additional shipping charges may apply if the order needs to be sent again.

Delayed Deliveries

While we work closely with our delivery partners to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control, including: